Shipping and Refunds Policy

We offer a 30 Night Easy Sleep Guarantee on eligible products, giving you 30 nights from the date of delivery to request a return if you’re not satisfied.

 

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping Options

Price

2-10 Day Shipping (Order under $150)

Based on total order weight

2-10 Day Shipping (Orders over $150)

Free

2-4 Day Shipping

1-2 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

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Free Shipping
over $150

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Money-back

guarantee

Refunds Policy

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@tuckleybedding.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@tuckleybedding.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

If you order is over $150 Tuckley will post your items Free of any shipping costs to you. 

How long does it take to receive my order?

Orders will be processed within 2-3 business days (Monday to Friday, excluding holidays). 

How will my order be shipped?

We use Australia Post.

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our delivery options table.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.
 

Keep in mind that a rerouting fee may be charged by the courier to change your address.

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Copyright © 2025 Tuckley Bedding. All rights reserved.

Copyright © 2025 Tuckley Bedding. All rights reserved.